Terms and Conditions for Putney Carpet Cleaners

These terms and conditions set out the basis on which Putney Carpet Cleaners supplies carpet, upholstery, rug and related domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing access to the premises, the customer agrees to these terms. They are intended to create a clear and fair agreement between the parties, covering the booking process, payments, cancellations, service limitations, liability, waste handling, and the applicable law. If any part of these terms is not understood, the customer should review them carefully before proceeding with a booking.

In these terms, references to “we”, “us”, and “our” mean Putney Carpet Cleaners, and references to “you” and “your” mean the customer, client, or person requesting the service. The words service and services include any cleaning work agreed in advance, such as carpet cleaning, stain treatment, upholstery cleaning, odour reduction, spot removal, and related tasks carried out as part of the appointment. Any extra work not expressly agreed may be refused, quoted separately, or scheduled for a later date. These terms apply whether the booking is made by telephone, email, online form, text message, or through any other accepted method.

All services are offered subject to availability, operational capacity, access conditions, and the suitability of the surfaces or materials to be cleaned. We aim to act professionally, carefully, and in line with reasonable industry standards, but cleaning outcomes can vary depending on the age, condition, fibre type, prior treatment, and level of soiling of the item or area. No statement in these terms limits your statutory rights where those rights cannot legally be excluded.

When requesting a booking for carpet cleaners in Putney, you must provide accurate information about the premises, the items to be cleaned, any known stains or damage, parking or access restrictions, and any special requirements. This helps us assess the work properly and choose the correct equipment, cleaning solution, and time allocation. A booking is not confirmed until we accept it and, where required, receive any deposit or advance payment. We may refuse or cancel a booking if the information supplied is incomplete, misleading, unsafe, or if the job falls outside our service scope.

Once a booking is accepted, we will normally provide an estimated time window, appointment date, and the service details agreed at the time of booking. Any price estimate may be based on the information you provide and may change if the actual condition of the items or the premises differs materially from what was described. If we arrive and discover factors that significantly increase time, cost, or risk, we may revise the quotation before starting work or decline to proceed if the conditions are unsuitable. You are responsible for ensuring that the area is accessible and reasonably prepared for cleaning.

By making a booking with Putney Carpet Cleaners, you confirm that you have the authority to authorise the cleaning work at the property. If you are booking on behalf of a landlord, tenant, agent, office manager, or other third party, you must ensure that you have permission to arrange the service. We do not accept responsibility for disputes between occupiers, owners, agents, or other interested parties regarding consent for the work.

Payment terms depend on the type of service, size of the job, and any special arrangements agreed in advance. Unless stated otherwise, payment is due on completion of the service on the same day, using the methods we accept at the time of booking or arrival. We may request a deposit for larger jobs, repeated visits, specialist treatments, or bookings made for commercial premises. If a deposit is taken, it may be non-refundable where this is clearly stated at the time of booking and where we have reserved time and resources for your appointment.

All quoted prices are normally provided in pounds sterling and may be subject to VAT where applicable. Prices may reflect the number of rooms, the size of the area, the condition of the carpets, the type of fibres, the need for stain or odour treatment, the presence of furniture, and any additional work requested on site. Additional charges may apply for parking complications, restricted access, heavy contamination, urgent appointments, out-of-hours work, or services that were not included in the original booking. We will seek approval before charging for any material variation where reasonably possible.

If payment is not made when due, we may charge reasonable recovery costs, statutory interest, or administrative fees permitted by law, provided such charges are lawful and proportionate. We may also suspend future bookings until outstanding amounts are paid. If a payment card is declined, cash is unavailable, or another agreed method fails, the customer remains liable for the full price of the work completed and any reasonable associated charges. We recommend that you ensure funds are available before the appointment date.

Cancellations and rescheduling must be made as early as possible. If you wish to cancel or move an appointment, please notify us with reasonable notice so that we can adjust our schedule and offer the slot to another customer. Cancellations made at short notice may attract a fee, especially where staff, equipment, or materials have already been allocated to the job. For standard consumer bookings, any cancellation rights that apply under UK consumer law will continue to apply, but they may be limited once the service has begun or where you requested that we start work within the relevant cancellation period.

If you cancel after we have begun the service, you may be charged for the work already completed, plus any non-returnable materials or special consumables used. If access is not provided, if no one is available to admit us, or if the premises are unsafe or unsuitable for the service, we may treat the appointment as a late cancellation and charge a call-out or wasted attendance fee. We will normally make reasonable efforts to contact you if we encounter a delay, but we are not liable for losses caused by traffic disruption, weather conditions, equipment failures, or other circumstances beyond our control.

We may cancel or postpone a booking if staff safety, equipment availability, unforeseen operational issues, or legal compliance concerns make it necessary to do so. In such cases, we will aim to offer an alternative appointment or refund any payment taken for work not carried out, where appropriate. We are not responsible for indirect losses caused by cancellation or rescheduling, except where liability cannot be excluded by law.

All cleaning work is carried out with reasonable care and skill. However, you acknowledge that certain materials and stains are unpredictable, and some marks may be permanent or may reappear due to underlying residue, prior damage, or conditions beyond our control. We do not guarantee complete removal of all stains, odours, pet-related contamination, dye migration, wear patterns, or pre-existing damage. Results can differ according to carpet age, construction, colourfastness, and prior cleaning history. Before cleaning, you should tell us about any delicate, antique, handmade, or high-value items that may require special treatment.

We may refuse to clean items or surfaces that are not suitable for wet cleaning, that present a health or safety risk, or that may be damaged by standard processes. Where appropriate, we may ask you to move fragile items, secure valuables, or protect electrical equipment before we begin. Unless we expressly agree otherwise, we are not responsible for moving heavy furniture, lifting fixed fittings, or handling contents that require specialist lifting equipment. Any assistance we do provide is done at your request and at your risk, unless loss or damage is caused by our negligence.

Some premises may require the use of water, detergents, stain removers, extraction systems, or other specialist products. You should advise us of allergies, sensitivities, ventilation concerns, or known restrictions before the appointment. Although we use products selected for cleaning performance and general suitability, we cannot guarantee that every product will be appropriate for every surface or environment. If you request a specific product or method, you accept responsibility for ensuring it is suitable for your flooring or furnishings.

Our liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to use reasonable care and skill, subject always to any limits imposed by law. We are not liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damages arising from the service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

If damage is caused by our work, you must notify us as soon as reasonably practicable and before the affected item is altered, repaired, or disposed of. We may ask for photographs, proof of purchase, age information, or other reasonable evidence to assess the claim. We reserve the right to inspect the item, propose a remedy, or arrange repair at our discretion, where appropriate. Any compensation will normally reflect the fair value of the direct loss and will not exceed the amount reasonably attributable to our service, except where a higher amount is required by law.

We are not responsible for pre-existing damage, hidden faults, weak seams, discolouration, shrinkage, dye bleed, poor installation, embedded contamination, or structural defects that become visible during or after cleaning. Water marks, pile distortion, delayed browning, and similar effects may occur in some materials despite careful work, especially where prior cleaning history or environmental conditions create a risk. By instructing us to proceed, you accept these normal risks inherent in professional carpet cleaning, provided we act with reasonable care.

Customers are responsible for ensuring that the premises comply with applicable health and safety requirements before and during the service. This includes providing safe access, sufficient lighting, reasonable ventilation, and appropriate information about hazards such as exposed wiring, fragile flooring, loose tiles, mould, or contamination. We may pause or stop the service if we believe continuing would create an unsafe working environment. If we stop work for safety reasons attributable to the condition of the premises, you may still be charged for the portion completed and any travel or attendance costs reasonably incurred.

Waste generated in the course of the service, including wastewater, removed debris, used cloths, packaging, and consumables, will be handled in accordance with applicable UK waste regulations and environmental obligations. We will take reasonable steps to dispose of waste responsibly and not unlawfully deposit it, but you remain responsible for informing us of any special waste, contamination, or restricted material on the premises. If the job involves hazardous substances, bodily fluids, biohazards, or other regulated waste, you must disclose this in advance. We may refuse such work or require separate specialist arrangements.

Where we remove waste from the site, you authorise us to transport and dispose of it using lawful and proportionate means, unless agreed otherwise. You must not ask us to dispose of items in a manner that would breach environmental rules, local disposal requirements, or other legal duties. Any recyclables, packaging, or contaminated materials may be handled separately according to operational needs. We are not responsible for pre-existing waste, landlord obligations, or waste produced by other contractors unless we specifically agree to take responsibility for it in writing.

Personal data supplied for booking, invoicing, or service administration will be processed in line with applicable data protection law and only as needed to manage the customer relationship, fulfil the service, and comply with legal obligations. We may retain records of bookings, payments, communications, and service notes for legitimate business and compliance purposes. By providing your details, you consent to such use where lawful. We will not sell your data, and any sharing will be limited to service delivery, payment processing, legal compliance, or similar necessary purposes.

If any provision of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any term at any time does not waive our right to enforce it later. No person other than the customer and Putney Carpet Cleaners has the right to enforce these terms unless the law provides otherwise. Any variations to these terms must be agreed in writing or clearly confirmed through the booking process.

These terms form the entire agreement between you and Putney Carpet Cleaners regarding the relevant service, unless a separate written contract states otherwise. In the event of inconsistency between a quotation, booking confirmation, and these terms, the written booking confirmation may take priority for service-specific details, provided it does not conflict with mandatory law. You should keep a copy of the confirmation and these terms for your records.

Any dispute should first be raised with us so that we can attempt to resolve the matter fairly and promptly. If a resolution cannot be reached informally, either party may pursue the matter through the courts or other lawful dispute process. Nothing in these terms prevents a customer from relying on rights available under applicable consumer legislation or other mandatory protections.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another UK jurisdiction under mandatory law. By booking our service, you acknowledge that you have read, understood, and agreed to these terms and conditions.