Putney Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Putney Carpet Cleaners provides professional cleaning services to residential and commercial customers. By booking a service, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all bookings unless otherwise agreed in writing by Putney Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, business, or organisation requesting and receiving cleaning services from Putney Carpet Cleaners.
Company means Putney Carpet Cleaners and any authorised employees, agents, or subcontractors engaged to provide services on its behalf.
Services means carpet cleaning, rug cleaning, upholstery cleaning, hard floor cleaning, stain treatment, and any other related services provided by the Company.
Premises means the property or location where the Services are to be performed.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company will provide the Services as described in the booking confirmation or as otherwise agreed in writing.
2.2 The Services may include but are not limited to hot water extraction cleaning, low-moisture cleaning methods, stain and spot treatment, deodorising, and related tasks associated with carpet and upholstery cleaning.
2.3 The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, inaccessible, or if conditions are such that the work cannot be carried out safely or effectively.
2.4 All cleaning results are subject to the condition, age, and type of carpet, rug, upholstery, or flooring. The Company does not guarantee complete stain removal, odour elimination, or restoration of items to a like-new condition.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted contact channels as communicated on its materials.
3.2 When making a booking, the Client must provide accurate information about the Premises, the areas or items to be cleaned, access arrangements, parking availability, and any relevant conditions such as pets, heavy soiling, or stains.
3.3 The Company will provide an estimated price and appointment time based on the information supplied. The estimate may be revised on arrival at the Premises if the actual condition, size, or requirements differ from those stated by the Client.
3.4 A booking is not confirmed until the Client has received confirmation from the Company. The Company reserves the right to decline a booking without giving a reason.
3.5 The Client must ensure that an adult is present at the Premises at the agreed start and finish times, unless otherwise arranged in advance.
4. Access, Parking and Utilities
4.1 The Client is responsible for providing safe and reasonable access to the Premises on the agreed date and time.
4.2 The Client must provide suitable parking or permit arrangements where necessary. Any parking charges or fines incurred due to lack of proper arrangements may be added to the Client’s invoice.
4.3 The Client must ensure that there is access to electricity and water at the Premises where required for the Services.
4.4 If the Company cannot gain access to the Premises, or if the Premises are not in a suitable condition for work to proceed, the visit may be treated as a late cancellation and charged in accordance with the cancellation terms.
5. Client Responsibilities
5.1 The Client must remove fragile items, personal belongings, and small furniture from the areas to be cleaned before the arrival of the cleaning technicians, unless otherwise agreed.
5.2 The Client must inform the Company of any pre-existing damage, wear, loose fittings, defects, or issues with carpets, rugs, upholstery, or flooring prior to the commencement of the Services.
5.3 The Client is responsible for ensuring that children, pets, and other occupants are kept away from the work area and the cleaning equipment for the duration of the Services and while surfaces are drying.
5.4 The Client must not walk on freshly cleaned carpets or floors with outdoor footwear and must follow any aftercare instructions provided by the Company.
6. Pricing and Payment Terms
6.1 Prices are quoted based on the information supplied by the Client and may be subject to adjustment if the actual work required is different in scope, size, or condition.
6.2 All prices are provided in pounds sterling and may be subject to applicable taxes where required by law.
6.3 Payment is due immediately upon completion of the Services unless otherwise agreed in writing. The Company may at its discretion require advance payment, a deposit, or part payment before or during the provision of Services.
6.4 Payment may be made by the methods accepted by the Company. The Company is under no obligation to release receipts or documentation until full payment has been received.
6.5 For commercial Clients with approved accounts, payment terms will be as agreed in writing. If no specific terms are agreed, payment will be due within 14 days of the invoice date.
6.6 The Company reserves the right to charge interest on overdue invoices at the statutory rate permitted in the UK, accruing daily from the due date until the date of actual payment, whether before or after judgment.
7. Cancellations, Rescheduling and Missed Appointments
7.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The Company’s minimum notice period and any applicable charges will be communicated at the time of booking or in the booking confirmation.
7.2 If the Client cancels or reschedules with insufficient notice, a cancellation fee may be charged. This fee may reflect the time reserved, travel arrangements, and any costs already incurred by the Company.
7.3 If the Client fails to provide access to the Premises at the agreed time, or if the Premises are not in a condition that allows the Services to proceed, the visit may be treated as a cancellation and charged in full or in part, as communicated by the Company.
7.4 The Company will use reasonable efforts to attend booked appointments on time. However, appointment times are estimates and may be subject to delays due to traffic, weather, previous jobs, or circumstances beyond the Company’s control.
7.5 If the Company is unable to attend a scheduled booking, it will inform the Client as soon as reasonably practicable and will offer to reschedule the appointment. The Company will not be liable for any direct or indirect losses arising from such rescheduling or cancellation, other than the refund of any prepayments for Services not provided.
8. Quality of Service and Complaints
8.1 The Company aims to provide Services with reasonable care and skill and in accordance with industry practices.
8.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 48 hours of completion of the work, so that the issue can be investigated.
8.3 Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer a credit towards a future service. Any such remedies will be limited to the value of the affected Services.
8.4 The Company is not responsible for complaints raised outside the specified time frame or where the Client has failed to follow aftercare instructions or has allowed further use, contamination, or damage following the completion of the Services.
9. Liability and Limitations
9.1 The Company will exercise reasonable care while working at the Premises. However, minor marks, scuffs, or disturbances may occur, particularly where items must be moved. The Client is responsible for ensuring that valuable, fragile, or irreplaceable items are removed from the work area.
9.2 The Company’s liability for damage to carpets, rugs, upholstery, flooring, or other property is limited to the cost of repair or cleaning by the Company itself or, at its option, by a third party selected by the Company. Where items are beyond economic repair, liability may be limited to the current fair market value, taking into account age, condition, and depreciation.
9.3 The Company is not liable for wear, fading, shrinkage, colour loss, texture changes, loose seams, fraying, or pre-existing damage that becomes more visible after cleaning. Certain fabrics and materials may react unpredictably to cleaning processes, and the Client accepts this risk.
9.4 The Company is not responsible for damage arising from faulty manufacturing, inadequate installation, inherent defects, ill-fitting carpets or upholstery, loose dyes, or inappropriate materials.
9.5 The Company will not be liable for loss of profit, loss of business, interruption of operations, or any indirect, special, or consequential loss or damage arising out of or in connection with the Services or these Terms and Conditions.
9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot legally be excluded or limited under UK law.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle wastewater and residues from the cleaning process in accordance with applicable environmental and waste management regulations in the UK.
10.2 Where practical, wastewater will be discharged into appropriate drainage systems at the Premises, in line with local requirements. The Client must ensure that such drainage systems are available and accessible.
10.3 The Company will not dispose of hazardous waste, sharp objects, or any materials classified as controlled waste. If such materials are present at the Premises, the Client is solely responsible for their safe and lawful disposal.
10.4 The Client must inform the Company in advance if any areas to be cleaned have been exposed to hazardous substances, chemicals, or contamination. The Company reserves the right to refuse or discontinue Services if there is any risk to health, safety, or the environment.
10.5 The Company seeks to use cleaning agents and processes that are effective and responsible. However, the Client should advise the Company in advance of any allergies, sensitivities, or environmental concerns so that suitable products and methods can be considered where possible.
11. Insurance
11.1 The Company maintains appropriate insurance cover for its activities, including public liability cover as required by law and industry practice.
11.2 The Client is responsible for maintaining their own insurance for the Premises, contents, and any items to be cleaned. The Company’s insurance is not a substitute for the Client’s own cover.
12. Force Majeure
12.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control. This may include extreme weather, accidents, transport disruption, illness, pandemics, strikes, or any other events that make it impracticable or unsafe to provide the Services.
12.2 Where a force majeure event occurs, the Company will inform the Client as soon as reasonably possible and will seek to rearrange the booking at a mutually convenient time.
13. Personal Data and Confidentiality
13.1 The Company will collect and use personal data provided by the Client for the purpose of arranging and delivering the Services, processing payments, and managing the business relationship.
13.2 The Company will handle personal data in accordance with applicable data protection laws in the UK. Information will not be sold to third parties and will only be shared where necessary for the provision of Services, compliance with legal obligations, or as required by law.
13.3 The Company will treat information about the Client and the Premises as confidential and will not disclose it to third parties except as required for the proper performance of the Services or as required by law.
14. Amendments to Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings made after the date of publication of the updated terms.
14.2 Any variation to these Terms and Conditions must be agreed in writing by the Company. Oral agreements or assurances are not binding unless confirmed in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and interpreted in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions, the Services, or any Agreement between the Client and the Company.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written booking confirmation or Agreement, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous arrangements, understandings, or representations.
17.2 The Client acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in writing.
By booking or receiving Services from Putney Carpet Cleaners, the Client confirms that they accept and agree to these Terms and Conditions.